SIA "FORZOO" PRIVACY POLICY

Jūrmala, June 2026

About us

Controller: SIA "FORZOO", unified registration No. 40203747061 (hereinafter – FORZOO). In this Privacy Policy, the use of any word such as "You", "Your" or similar expressions means any visitor or customer of the SIA FORZOO e-shop www.forzoo.lv. Terms such as "we", "our" or similar expressions mean SIA "FORZOO".

This privacy policy explains how FORZOO processes personal data of natural persons, the procedure for exercising the data subject’s rights, and matters related to personal data protection. When processing personal data, FORZOO complies with the requirements of the General Data Protection Regulation (GDPR) No. 2016/679 and the Personal Data Processing Law.

Your privacy

Our goal is to inform You as clearly as possible about how and why we use Your personal information. We take appropriate technical and organizational measures to ensure that Your personal data with us is always secure and that its processing is carried out in accordance with applicable laws and regulations.

What categories of personal data do we collect and why?

1. Cookies

We use cookies to ensure the operation of the forzoo.lv website, improve user experience, and compile visit statistics.

2. Order processing and service provision

In order for us to accept, process, and deliver Your order, we need Your data.

  • Categories of personal data: First name, last name, delivery address (or parcel locker location), email address, phone number, bank account/payment card details (for processing via the Klix system).

  • Legal basis: Conclusion and performance of a distance contract, compliance with legal requirements (preparation of supporting accounting documents).

3. Direct marketing (News and promotions)

Upon receiving Your explicit consent, we inform You about news and promotions on forzoo.lv.

  • Categories of personal data: Email address, phone number.

  • Legal basis: Your voluntary consent

How long is Your personal data stored?

All personal data obtained from You is stored for as long as You use our services, or as long as necessary to comply with the requirements of Latvian legislation (for example, the law "On Accounting" requires supporting documents to be stored for 5 years). When this period has ended, we will securely delete Your personal data or make it inaccessible.

What are Your rights?

You have the right to:

  • Request access to Your personal data and receive a copy of it.

  • Request correction of incorrect or incomplete data.

  • Request deletion of data ("to be forgotten") if there is a legal basis for it.

  • Withdraw Your consent to receive direct marketing messages at any time.

To exercise Your rights, please submit a written request signed with a secure electronic signature to the email: [email protected].

If You have any questions, comments, or requests regarding the privacy policy or the processing of Your personal data, please contact SIA FORZOO.
If You are not satisfied with the response received, You have the right to submit a complaint to the supervisory authority – the Data State Inspectorate (www.dvi.gov.lv)

 


DISTANCE CONTRACT AND TERMS OF USE


The legislation of the Republic of Latvia stipulates that the owner of an online store must set out the terms of delivery and return of goods, as well as the right of withdrawal. Such a statement is called a distance contract (Cabinet Regulations).

In this online store, the seller of the goods offered, on the one hand, hereinafter referred to as the Seller (SIA "FORZOO", reg. no. 50203747061, legal address: Vidus prospekts 31-5, Jūrmala, LV-2010, Latvia), and the person placing the order, hereinafter referred to as the Buyer, on the other hand, conclude the following Agreement:

1. General provisions

1.1. The Seller undertakes to sell and deliver goods to the Buyer in accordance with the Buyer’s order placed on the website Forzoo.lv. 1.2. This agreement defines the rights, obligations, and liability of the parties when making purchases remotely.

2. Ordering and payment procedure

2.1. The Buyer places an order for goods via the website by selecting the goods and their quantity.
2.2. Payment for the goods is made in the amount of 100% using the payment tools integrated in the online store (bank links, payment cards) or by making a bank transfer in accordance with the prepared invoice.
2.3. The order is considered accepted and the contract enters into force at the moment when full payment for the order has been received in the Seller’s bank account.

3. Delivery terms

3.1. To ensure the best price and the freshest products, order processing and picking of goods begins after full payment is received. The average order preparation time is 2–4 business days.
3.2. Dispatch of prepared orders to parcel lockers is carried out 3 times a week: Mondays, Wednesdays, and Fridays.
3.3. Delivery of goods is made to the parcel locker chosen by the Buyer (Omniva, DPD, Unisend, Venipak, or Smartpost) throughout the territory of Latvia.
3.4. The total delivery time to the Buyer is usually within 4–7 business days from the moment of payment, depending on the workload of the selected delivery operator.
3.5. If the product is not available in the Seller’s warehouse or the supplier’s stock, the Seller informs the Buyer within 1 business day, offering an alternative product option or making a full refund.
3.6. If the Buyer does not collect the shipment within the parcel locker storage period, the Seller refunds the value of the goods within 5 business days after receiving the goods back, withholding the delivery costs.

4. Right of withdrawal and returns

4.1. The Buyer has the right to withdraw from the goods within 14 calendar days from the moment of receipt.
4.2. To exercise the right of withdrawal, the Buyer fills in the Withdrawal Form (available here: [Sample withdrawal form]) and sends it to the Seller by email: [email protected].
4.3. The Buyer’s obligation is to return the goods to the Seller within 7 days after sending the withdrawal, using parcel locker services to the addresses indicated in the Withdrawal Form. All expenses related to returning the goods are borne by the Buyer.
4.4. IMPORTANT: In accordance with Cabinet Regulation No. 255, the Buyer cannot exercise the right of withdrawal if, by its nature, the goods cannot be returned for health protection or hygiene reasons. Forzoo.lv does not accept back opened pet food packages and used hygiene items.
4.5. The Seller reserves the right to withhold a compensation fee or refuse a return if the goods have been used, damaged, their original packaging has been lost, or it has been significantly damaged.

5. Data processing

5.1. By entering the required information when placing an order, the Buyer confirms that they have read and agree that the data provided by them is used so that the Seller can accept the Buyer’s order and deliver the goods in accordance with the requirements of Latvian legislation. By entering information, the Buyer agrees that notifications related to the processing of the Buyer’s order will be sent to the указаный email address.